Fair use policy

Palmye plans are built for one person travelling with a phone or tablet. The provider that issues our eSIM profiles and the host operators whose networks they use have rules about what a travel plan may be used for, and those rules bind us. This policy tells you what those rules mean for you, so that nothing about them is a surprise.

1. Normal use

Browsing, maps, messaging, e-mail, social media, video calls, streaming music and video, and everything else a traveller does on a phone or a tablet is normal use. Using all of the data you bought is normal use; a plan is not flagged for being used up.

2. Hotspot and sharing

Sharing the connection with another device as a hotspot is not promised on any plan, and no plan page claims it. On many networks it works; on some it does not, or it is slowed. Occasional sharing with your own laptop is not something we act on. Feeding several devices around the clock is; see section 4.

3. Unlimited plans

Plans sold as unlimited have no data allowance, but the host operator applies its own daily fair-use management: above a threshold it does not disclose to us, speed may be reduced until the next day. We receive no signal when that happens, so we cannot show you the threshold or warn you before it. For these plans your account page shows the days remaining, never a data gauge.

4. What is not allowed

Reselling, renting or transferring a plan to another person or business.

Using a plan in a router, a mobile hotspot device, a dongle, a vehicle, a camera, a sensor or any other machine-to-machine or Internet-of-Things setup, or as a continuous connection for several devices.

Using a plan as a fixed line: for example running several devices at full speed around the clock, day after day, from one place.

Using a plan as your regular connection while living in one country month after month. Plans are travel plans; a long stay is better served by a local operator's own line.

Using a plan for anything unlawful, or to attack, spam or disrupt a network or another person.

5. What happens if a plan is flagged

The provider or the host operator may restrict or suspend a plan they consider outside normal use, and they may do so without telling us first. When we learn of it, we tell you what was flagged and why, and how to reach us if you think it is wrong. Where the decision is ours, we tell you before we act and give you a chance to respond, except where the use is plainly unlawful.

A raw usage figure on its own is never a reason. Nothing in this policy is triggered by an estimate; only the provider's own records are.

6. Refunds and liability

Whether a suspended plan is refunded is set out in the Refund policy. Our liability for a restriction or suspension under this policy is the one in the Terms of service; this policy adds no separate limit and takes away none of your legal rights.

7. Changes

We may update this policy for the future, with notice on this page. A change never applies to a plan bought before it took effect.